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**Reenie** · Reporter Joined: 08 Feb 2007 Posts: 3577 Location: Glasgow

Western Infirmary
Dumbarton Road
Glasgow
G11 6NT
Tel: 0141 211 3035 Fax: 0141 211 1971

[Reenie's address]

30th July 2008 MRMDICK[wtf?]

Dear MS[sic] BUJMAN

[Hospital number]

Due to unforeseen circumstances it has become necessary to alter your appointment for DR MCLELLAN[sic] clinic which was originally arranged for 28 Aug 2008 14:00

An alternative appointment has been arranged for you at W-ENDOC MCLELLAN C THU MCLE 23 Oct 2008 15:45

If this appointment is not suitable, please contact us at the following number 0141 211 3035 or 0800 59 2087 between 08.00am to 8.00pm Monday to Friday and 08.00am to 1.00 pm on a Saturday to arrange another date.

Your sincerely

Appointments Supervisor

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**Reenie** · Reporter Joined: 08 Feb 2007 Posts: 3577 Location: Glasgow

Note:

No-one has signed the letter.

No-one would answer the telephone (I tried both numbers).

If any of you have received one of these, I'd like to hear about it.

I did manage to get through to endocrinology and I managed to establish the the "unforeseen circumstances" turn out to be Dr McLellan taking his annual leave.

I shall elaborate further on the matter in my blog, but first I shall have to wait for the steam to stop coming out of my ears. There has been a Reenie Roasting, of course... Mad

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**Flameboy** · Posted: Fri Aug 01, 2008 11:49 am Post subject:

Reenie wrote:

Note:

No-one has signed the letter.

They've probably had to send out a whole bunch of these, and actually signing them might hurt their poor little wrists - at which point they'd then be off for weeks with RSI, and service would get even worse Wink

Reenie wrote:

No-one would answer the telephone (I tried both numbers).

No doubt it's lunchtime. Or tea break. Or they've nipped to the toilet. or something like that...

Reenie wrote:

If any of you have received one of these, I'd like to hear about it.

I did manage to get through to endocrinology and I managed to establish the the "unforeseen circumstances" turn out to be Dr McLellan taking his annual leave.

Annual leave is unforseen circumstances? What sort of rubbish is that?! Did Dr McLellan only book the AL last week or something - I sincerely doubt that, somehow!

Reenie wrote:

I shall elaborate further on the matter in my blog, but first I shall have to wait for the steam to stop coming out of my ears. There has been a Reenie Roasting, of course... Mad

I can see exactly why you're so mad - but at least they've managed to give you a few weeks notice, and haven't sprung it on you at the last second as you're on your way there! I know that's not much consolation though Sad

.

Dave

**sgian** · Advisor Joined: 08 Feb 2007 Posts: 194 Location: london

i waited two months for a psychiatric appointment last week and the cancelled it one hour before i was due to attend.i have every sympathy for you reenie.stuff like this really annoys me.it is so inconsiderate.the doctor must have known he was going on leave well before the appointment was made.
rachel

**Reenie** · Reporter Joined: 08 Feb 2007 Posts: 3577 Location: Glasgow

I read about your cancellation, Rachel, and it made my blood boil, as did Dave and Rachel's cancellations.

It is not beyond the management function of any organisation to provide cover for a member of staff and most businesses will fail if they do not do so on a consistent basis.

The NHS have buggered us about to the extent that we can't rely on our appointments until are backsides are in the consultant's office. Presumably they run away at the slightest whiff of a private patient's money.

I have spoken to the Sandyford to let them know what has happened as there will no doubt be others who have been let down today. They know that I will raise the issue on Tuesday when I visit them.

We have all heard of the cowboy builders who disappear on holiday, leaving their client's homes open to the weather for a fortnight. This situation is no better. Shame on them.

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