UK: Making Experiences Count - A new approach to responding to complaints [Department of Health]

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Making Experiences Count - A new
approach to responding to complaints

Department of Health
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Launch date: 18th June 2007
Closing date: 17th October 2007

On the 18th June the Department of Health published a consultation paper
which provides a set of proposals to unify and reform the current
arrangements for making complaints across health and social care.

As well as fulfilling the commitment in 'Our health, our care, our say',
it proposes a radical new approach to complaints handling which is more
flexible and supports organisational learning.

www.dh.gov.uk/en/Consultations/Liveconsultations/DH_075652

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Man [...] must count no one but himself; that he is alone, abandoned on earth in the midst of his infinite responsibilities, without help, with no other aim than the one he sets himself, with no other destiny than the one he forges for himself on this earth." (Jean Paul Sartre, 1943)